Shipping & Returns

Order Cancellation and Fees

Customers who fail to cancel their order within 12 hours will be subject to a restocking and processing fee of up to 25%, which varies depending on the vendor. Customers who cancel non-custom orders after shipment will also be responsible for any freight charges incurred by Tank-Superstore.Com Inc on their behalf.

Shipment Timing and Liability

Tank-Superstore cannot guarantee specific shipment times or dates. In any event, the company shall not be held liable for any costs, including but not limited to special, incidental, or consequential damages, such as loss of profits or income.

Inspection and Unloading Responsibilities

Customers must thoroughly inspect all plastic tank shipments before signing the delivery Bill of Lading (BOL). It is the customers' responsibility to unload all plastic tanks upon delivery.

Terms and Conditions

By placing an order, the customer agrees to these terms and conditions, which cannot be altered by any employee of the parties involved. These terms apply to all plastic tank shipments unless otherwise amended by Tank-Superstore. It is the customer's responsibility to read and understand these terms as provided on our website.

Financed Purchases Policy

Transactions completed via financing are final and ineligible for refunds. Buyers are urged to carefully review and fully understand the financing agreement's terms and commitments before proceeding with a purchase. The seller reserves the right to change these terms at any time without prior notice, to ensure alignment with regulatory, market, and operational needs.

Shipping and Freight Charges

Unless otherwise agreed upon in writing, all shipments are F.O.B. a designated shipping point determined by Tank-Superstore.com. Tank-Superstore will determine the shipment's point, transportation method, and routing. All freight charges are the responsibility of the plastic tank purchaser. If purchasers request a different shipping method than Tank-Superstore's selection, they will be billed for any additional charges incurred before, during, or after transport. Any added accessory fees (e.g., residential, lift-gate, re-consignment) will be charged to the customer.

Delivery Restrictions and Additional Fees

Trucks up to 65' in length may deliver plastic tanks. If private driveways or roads do not provide enough maneuvering space for the delivery truck, arrangements must be made to deliver the tanks to the nearest public road access. Deliveries that cannot be completed due to vehicle size or access restrictions will be considered delivered and billed accordingly. If re-delivery is possible with an alternative vehicle, an additional fee will be charged.

Acceptance of Delivery and Damage Claims

Signing the Proof of Delivery (POD) acknowledges the acceptance of an undamaged plastic tank. Minor surface scratches and scuffs that do not affect the tank’s structural integrity or warranty are not considered damage. Customers are advised to inspect the tank while the driver is present and contact Tank-Superstore if there are concerns. If damaged, customers may refuse delivery or note the damage on the delivery receipt.

Transit-related Dirt and Scuffs

Plastic tanks may become dirty or scuffed during transit. Such instances do not constitute damage to the tank.

Condition of Shipped Tanks

Our plastic tanks are shipped in new condition from manufacturers. If no damage is noted on the signed BOL, the buyer has accepted the tank as inspected and in good condition.

Reporting Damaged Tanks

If a tank is received in a damaged condition, customers should immediately notify Tank-Superstore.com.

Return Policy

• Eligibility for Returns:
  • Returns are only accepted within 30 days from the date of delivery.
  • The product must be unused and in its original condition and packaging.
  • Custom-made tanks or personalized items are not eligible for return.
• Return Process:
  • To initiate a return, email us at info@oneclarion.com with your order number and details.
  • We will provide a return authorization number (RAN) and shipping instructions.
• Return Shipping:
  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
• Restocking Fee:
  • A restocking fee of up to 25% may apply to returned items.
• Refunds:
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Non-Returnable Items:
  • Custom orders, financed purchases, and damaged items not due to our error are non-returnable.